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Account Management

Account Management

Frequently asked questions about account set up, management and security of information

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22 articles in this collection
Written by Sudha Ravula
Account Management

What forms of identification are required to set up my G-Coin wallet?

Identification
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Written by Sudha Ravula
Updated over a week ago

How do I upload my identification documents?

ID document upload for KYC
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Written by Sudha Ravula
Updated over a week ago

How can I be sure my information is kept private?

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Written by Sudha Ravula
Updated over a week ago

Can I change my email address?

Change of email address
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Written by Sudha Ravula
Updated over a week ago

What are the password requirements for a G-Coin wallet?

Password requirements for wallet.
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Written by Sudha Ravula
Updated over a week ago

I can’t remember my password. What should I do?

Forgot password
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Written by Sudha Ravula
Updated over a week ago

I moved to another country/state. How do I update it in your system?

Change of address
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Written by Sudha Ravula
Updated over a week ago

How do I close my account?

Closing a wallet account.
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Written by Sudha Ravula
Updated over a week ago

I have lost access to my email address provided. What should I do?

Lost access to email address
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Written by Sudha Ravula
Updated over a week ago

My account was hacked. What do I do now?

Account compromised
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Written by Sudha Ravula
Updated over a week ago
Purchasing

What forms of payment do you accept?

Payment forms accepted.
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Written by Sudha Ravula
Updated over a week ago

How do I use cash to buy or sell G-Coin tokens at participating MoneyGram locations?

Buy and sell G-Coin tokens using cash at participating MoneyGram locations. Same day settlements. No additional fees for limited time only!
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Written by Sudha Ravula
Updated over a week ago

How much gold do I have to purchase at a time?

Amount of purchase (Over the counter)
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Written by Sudha Ravula
Updated over a week ago

How soon after I purchase G-Coin tokens can I use them?

Buying G-Coin tokens
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Written by Sudha Ravula
Updated over a week ago

Can I cancel my purchase after it has been made?

Canceling a purchase
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Written by Sudha Ravula
Updated over a week ago

I want to send G-Coin to a friend. Do they need a G-Coin account?

Sending G-Coin
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Written by Sudha Ravula
Updated over a week ago

How do I get a G-Coin debit card?

Getting a G-Coin debit card.
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Written by Sudha Ravula
Updated over a week ago
Proof of Provenance

Where is my gold and how do I know it is secure?

Gold Security
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Written by Sudha Ravula
Updated over a week ago

How do I know Responsible Gold has not been tampered with?

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Written by Sudha Ravula
Updated over a week ago

Who are your gold supply chain partners?

Supply chain partners
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Written by Sudha Ravula
Updated over a week ago

How do I know that my gold is responsibly sourced?

Responsibly sourced gold
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Written by Sudha Ravula
Updated over a week ago

What are the Responsible Gold Standards and why are they important?

Responsible Gold Standards
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Written by Sudha Ravula
Updated over a week ago