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Account Management
Account Management
Frequently asked questions about account set up, management and security of information
Account Management
What forms of identification are required to set up my G-Coin wallet?
How do I upload my identification documents?
How can I be sure my information is kept private?
Can I change my email address?
What are the password requirements for a G-Coin wallet?
I can’t remember my password. What should I do?
I moved to another country/state. How do I update it in your system?
How do I close my account?
I have lost access to my email address provided. What should I do?
My account was hacked. What do I do now?
Purchasing
What forms of payment do you accept?
How do I use cash to buy or sell G-Coin tokens at participating MoneyGram locations?
How much gold do I have to purchase at a time?
How soon after I purchase G-Coin tokens can I use them?
Can I cancel my purchase after it has been made?
I want to send G-Coin to a friend. Do they need a G-Coin account?
How do I get a G-Coin debit card?
Proof of Provenance
Where is my gold and how do I know it is secure?
How do I know Responsible Gold has not been tampered with?
Who are your gold supply chain partners?
How do I know that my gold is responsibly sourced?
What are the Responsible Gold Standards and why are they important?
