Account Management

Frequently asked questions about account set up, management and security of information

21 articles in this collection
Written by Patricia

Account Management

What forms of identification are required to set up my G-Coin wallet?

Written by Patricia
Updated over a week ago

How do I upload my identification documents?

ID document upload for KYC

Written by Patricia
Updated over a week ago

How can I be sure my information is kept private?

Written by Patricia
Updated over a week ago

Can I change my email address?

Change of email address

Written by Patricia
Updated over a week ago

What are the password requirements for a G-Coin wallet?

Password requirements for wallet.

Written by Patricia
Updated over a week ago

I can’t remember my password. What should I do?

Forgot password

Written by Patricia
Updated over a week ago

I moved to another country/state. How do I update it in your system?

Change of address

Written by Patricia
Updated over a week ago

How do I close my account?

Closing a wallet account.

Written by Patricia
Updated over a week ago

I have lost access to my email address provided. What should I do?

Lost access to email address

Written by Patricia
Updated over a week ago

My account was hacked. What do I do now?

Account compromised

Written by Patricia
Updated over a week ago

Purchasing

What forms of payment do you accept?

Payment forms accepted.

Written by Patricia
Updated over a week ago

How much gold do I have to purchase at a time?

Amount of purchase (Over the counter)

Written by Patricia
Updated over a week ago

How soon after I purchase G-Coins can I use them?

G-Coin wallet to wallet transfers

Written by Patricia
Updated over a week ago

Can I cancel my purchase after it has been made?

Canceling a purchase

Written by Patricia
Updated over a week ago

I want to send G-Coin to a friend. Do they need a G-Coin account?

Written by Patricia
Updated over a week ago

How do I get a G-Coin debit card?

Getting a G-Coin debit card.

Written by Patricia
Updated over a week ago

Proof of Provenance

Where is my gold and how do I know it is secure?

Written by Patricia
Updated over a week ago

How do I know Responsible Gold has not been tampered with?

Written by Patricia
Updated over a week ago

Who are your gold supply chain partners?

Supply chain partners

Written by Patricia
Updated over a week ago

How do I know that my gold is responsibly sourced?

Responsibly sourced gold

Written by Patricia
Updated over a week ago

What are the Responsible Gold Standards and why are they important?

Responsible Gold Standards

Written by Patricia
Updated over a week ago